Service Process

1

The first step in the process of completing the order form is crucial for us to understand your specific needs and preferences.

Here's a detailed overview of the initial step:
● You have three options for completing the order form: using the order form or contact form at the bottom of each page, using the order tab in the menu, or using the floating order form icon in the right bottom corner of your screen: Start by completing the "Order Form" provided on our website. This form typically includes fields for essential information, such as your name, contact details, and specific details about your professional background.
● Select a CV Theme: Choose a CV theme number that aligns with your industry and personal preferences. The theme sets the visual tone for your CV, ensuring it stands out in your desired professional context.
● Advise on CV Package: Indicate your preferred CV package based on your years of experience, career history, credentials, and the position you're applying for. This information helps tailor the CV to meet the specific requirements of your target role.
● Include Additional Requirements: Ensure that you include any additional requirements or specific details in the "Order Form" to provide our team with a comprehensive understanding of your needs. This may include specific language preferences, industry jargon, or any unique elements you want to highlight.
● Clarity and Communication: This step is crucial for effective communication. The more details you provide, the better we can tailor our services to meet your expectations.
● Upload Your Existing CV: You'll be prompted to upload your existing CV with any updated information. This document serves as a foundation for our writers to understand your work history, qualifications, and experiences.
● By completing the "Order Form" thoroughly, you set the foundation for a personalised and effective CV writing and design process. This step ensures that our team has a clear understanding of your professional background and goals, allowing us to craft a CV that aligns with your aspirations.
● Strict confidentiality is a top priority, and it's important for our clients to feel secure when sharing their personal information. Your trust is paramount, and we are committed to providing a secure and confidential environment throughout the CV writing and design process. If you have any specific concerns or preferences regarding the handling of your personal information, please feel free to communicate them, and we will do our best to accommodate your needs.

2

The second step in the process involves the order acknowledgment from Digital CV Services.

● Receipt and Review: After receiving and reviewing your order, CV, and requirements, we will promptly initiate the acknowledgment process.
● Email Notification: You will receive an email notification confirming the receipt of your order. This email serves as an acknowledgment of your request for CV writing and design services.
● Detailed Information: The acknowledgement email will contain comprehensive information based on the specific CV package you have ordered. This includes details related to your years of experience, career history, credentials, and the position you're applying for.
● Attached to the acknowledgement email, you'll find your invoice: It's important to note that orders will be processed once payment is received and authorised. To provide you with the best service possible, we require payment in advance. This allows us to streamline our processes and dedicate our full attention to crafting a high-quality, personalised CV tailored to your unique strengths and experiences. We thank you for your understanding and trust in our services. Should you have any questions or need further clarification, feel free to reach out to us.
● Consideration and Review: Take the time to review the details provided in the acknowledgement email, including the attached invoice. This step ensures transparency in the pricing structure and allows you to proceed with confidence.
● Check Spam Folder: In case you do not find the acknowledgment email in your inbox, please check your spam folder. Due to email filtering, important messages might occasionally land in the spam folder.
● Mark as "Not Spam": If the email is found in the spam folder, mark it as "Not Spam" to ensure that future communications reach your inbox without any issues.
This step is designed to keep you informed and involved in the process, providing clarity on the details of your CV package and the subsequent payment process. If you have any questions or require further clarification, our team is readily available to assist you.

3

The third step in the process involves the acceptance of the order, invoice, and payment by the client.

● Confirmation via Email: Upon receiving the acknowledgment email with the attached invoice, you will need to confirm your acceptance of the invoice. This is done by replying to the email.
● Acceptance of Invoice: Please verify your acceptance of the invoice, as it is payable in advance. Digital CV Services mandates full payment before commencing any work. You can settle the total amount through direct bank deposit, cash, or EFT (with the reference: Name & Surname).
● Sending proof of payment serves as acknowledgment of the invoice and acceptance of the accompanying terms and conditions.
● This step is crucial to initiating the CV writing and design process.
● Ensure that all your requirements, preferences, and specific details are accurately reflected in the invoice. This ensures that the CV writing and design services align with your unique needs.
● By confirming your order, you are acknowledging that you have read and agree to Digital CV Services' Terms and Conditions. These terms can be reviewed on our website, https://www.digitalcvservices.co.za/
● Additionally, your confirmation implies acceptance of Digital CV Services' Privacy Policy. It's important to familiarise yourself with these policies to ensure a clear understanding of the terms and procedures.
● This step is a crucial checkpoint to ensure that both parties are in agreement before initiating the actual CV writing and design process. If you have any questions or require further clarification, feel free to communicate with our team.

4

The fourth step involves the order confirmation by Digital CV Services and the initiation of the CV writing process.

● Email Confirmation: Following your acceptance of the invoice and confirmation of your order, Digital CV Services will send a confirmation email. This email serves as an official acknowledgement of your order and outlines the next steps in the process.
● First CV Draft Review Date: The confirmation email will include details about the scheduled review date for your first CV draft. This establishes a timeline for the CV writing process and allows you to anticipate the progression of your order.
● Commencement of Work: The drafting process can only commence once Digital CV Services receives all necessary documents, Proof of Payment and confirmation from you via email.
● This step marks the commencement of the CV writing and design process, and the confirmation email provides essential details for your reference. If you have any specific preferences or additional considerations, Digital CV Services will work to incorporate them effectively. Feel free to communicate any further requirements or feedback during this stage of the process.

5

The fifth step involves the drafting process, where Digital CV Services initiates the creation of your CV and cover letter.

● Incorporation of Requirements: Digital CV Services will diligently incorporate your provisional requirements into the CV writing process. This ensures that your CV is tailored to meet your unique needs, career experience, and strengths.
● Professionally Written CV: The CV writing process will result in a professionally written and well-structured CV. The content will be crafted in a digital technology-driven format to enhance its effectiveness in the modern job market.
● Visual Design and Keywords: The CV will feature a strong visual design to make a lasting impression. It will also include essential keywords for optimal system recognition, ensuring that your CV stands out in online applications and applicant tracking systems.
● Theme Design Considerations: The design will align with the selected theme, incorporating elements that enhance readability and visual appeal. Theme design considerations are taken into account to create a cohesive and visually pleasing CV.
● First CV and Cover Letter Draft: The initial draft of your CV and cover letter is typically completed within 2 working days. This quick turnaround time ensures that you receive the first iteration promptly, allowing for timely reviews and revisions.
● Communication Channels: Throughout the drafting process, Digital CV Services may utilise email to communicate updates, gather feedback, and ensure a collaborative approach. This ensures that you are actively involved in the development of your CV and cover letter.

This step marks the active phase of crafting your CV and cover letter, and Digital CV Services is committed to delivering the initial draft within the specified timeframe. If you have any specific preferences or feedback during this stage, feel free to communicate with our team for effective collaboration.

6

The sixth step involves the presentation and revision process, ensuring that you have ample opportunities to provide feedback and fine-tune your CV and cover letter.

● Delivery of the Initial Draft: Upon completion of the first CV and cover letter draft, Digital CV Services will deliver the initial version to you within the agreed-upon timeframe.
● Two Rounds of Revisions: Two rounds of revisions (wording, design, etc.) are included as part of the service, as outlined in the terms agreed upon during the acceptance of the invoice and order. These revisions are designed to address your feedback and refine the content and presentation of your CV.
● Review and Feedback: You will have the opportunity to thoroughly review your CV and cover letter. During this stage, you are encouraged to provide detailed feedback, including any changes or additions you'd like to see. This is a collaborative phase where your input is crucial to tailoring the documents to your satisfaction.
● Requesting Revisions: If the initial draft does not fully meet your expectations, you can request revisions, accompanied by an explanation of the specific changes you are seeking. This information is valuable for ensuring that subsequent revisions align closely with your preferences.
● Second and Final Revision: Following your feedback, Digital CV Services will incorporate the requested changes into a second revision. This is the last opportunity for comprehensive revisions. Any additional content changes or modifications can be communicated during this stage.
● Finalisation: Your final changes and adjustments will be made to ensure that your CV and cover letter align perfectly with your expectations. Digital CV Services is committed to delivering a polished and refined document that effectively represents your professional profile.

This step emphasises a collaborative approach, ensuring that you have the flexibility to shape your CV and cover letter according to your preferences through a structured revision process.

7

The seventh step marks the finalisation and delivery of your CV package.

● Finalisation Process: Once all revisions have been made and your CV and cover letter meet your satisfaction, Digital CV Services will proceed with the finalisation process. This involves incorporating the approved changes, ensuring all content is accurate, and refining the overall presentation.
● Document Formats: The completed CV package, along with any supporting documents, will be provided to you in soft copy format. Digital CV Services will issue the documents in both MS Word and PDF formats, ensuring compatibility and ease of use.
● Delivery Method: Your finalised CV package will be delivered to you electronically, primarily through email. This method ensures swift and secure delivery of your documents, allowing you quick access to the completed CV and cover letter.
● Comprehensive Package: The package will encompass all the essential components, including the professionally crafted CV, cover letter, and any additional supporting documents. This comprehensive set of materials is designed to enhance your job application and present a compelling professional profile.
● Accessibility: The use of multiple document formats (MS Word and PDF) provides you with flexibility and accessibility. MS Word allows for easy editing, while the PDF format ensures a consistent and professional appearance when sharing your documents with potential employers.

This step signifies the successful culmination of the CV writing and design process, resulting in a polished and tailored CV package ready for your use in the job application process.

8

The eighth step emphasises the guarantee provided by Digital CV Services.

● Your satisfaction is of utmost importance to Digital CV Services. We are dedicated to delivering high-quality CV and cover letter services that align with your expectations and professional goals.
● Digital CV Services strives to minimise any drafting and design issues during the creation of your CV and cover letter. The team ensures that the delivered documents meet high standards of quality and professionalism.
● In the rare instance that issues arise with the delivered CV package, Digital CV Services offers a guarantee to fix them at no additional charge. This guarantee covers any defects or errors that may be present in the work at the time of delivery.
● The guarantee extends for a seven-day time frame following the delivery of your CV package. During this period, any necessary amendments or corrections will be made without incurring additional costs.
● For any amendments requested after the initial seven-day time frame, Digital CV Services is committed to providing support at a reasonable cost. In adherence to the Terms and Conditions, a low hourly rate will be applied for any modifications requested beyond the initial guarantee period.

WHAT YOU CAN EXPECT DURING OUR SERVICE PROCESS

The first step in the process of completing the order form is crucial for us to understand your specific needs and preferences.

The second step in the process involves the order acknowledgment from Digital CV Services.

The third step in the process involves the acceptance of the order, invoice, and payment by the client.

The fourth step involves the order confirmation by Digital CV Services and the initiation of the CV writing process.

The fifth step involves the drafting process, where Digital CV Services initiates the creation of your CV and cover letter.

The sixth step involves the presentation and revision process, ensuring that you have ample opportunities to provide feedback and fine-tune your CV and cover letter.

The seventh step marks the finalisation and delivery of your CV package.

The eighth step emphasises the guarantee provided by Digital CV Services.

Require additional information?

Thank you for reaching out to us. Please leave a message detailing your inquiry in the contact form below, and we will respond to you as promptly as possible.

Digital CV Services Springs, Gauteng, South Africa

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